Aircall vs. RingCentral β Which VoIP Solution Is Right for Your Business?
Aircall and RingCentral are both popular VoIP services designed to build and modernize business communications. The main difference between them is in the way they are used. For instance, Aircall specializes in voice telephony with an emphasis on deep integration with CRM systems, which makes it especially convenient for call centers. While RingCentral offers a more comprehensive platform for unified communications, including voice calls, video calls, and messaging.Β
Also, Aircall is often chosen for its ease of use and excellent customer support capabilities, but RingCentral is preferred by companies that need a fully-fledged means for internal and external interaction.
Do not know which service is suitable for your business? Or maybe you are looking for an alternative option? Here’s a comprehensive comparison of Aircall vs. RingCentral, highlighting the key factors and features that every business needs.
Aircall vs. RingCentral β Quick Overview
Aircall is a well-known French company that was founded in 2014. It focuses mainly on small and medium-sized businesses, offering cloud telephony designed for teams, sales, and technical support. Aircall offers features such as call management, answering machine, call recording, real-time analytics, and CRM integration (for example, Salesforce, HubSpot, and Zendesk).
*Note: It is suitable for small and medium-sized businesses that need a simple interface and quick setup.
RingCentral is an American company that was founded in 1999. The service is aimed at businesses of all sizes, offering comprehensive communication solutions. RingCentral has features such as voice communication, video conferencing, chat, fax, and collaboration in one application.
*Note: It is suitable for large organizations with distributed teams and high functionality requirements.
– Would you like to consider an alternative communication option?
As an alternative to Aircall and RingCentral, you can consider eSIM the USA technology, which can both replace and complement VoIP services. The technology provides flexibility and stability of mobile communication without using a physical SIM card.
*Note: It is suitable for business expansion and entry into the international arena, as well as for the remote work of employees.
*Discover: What is an Alternative Mobile Number and Why Do You Need One?
Aircall vs. RingCentral β Feature Comparison
When choosing a VoIP system, it is important to consider how the platform handles key tasks, from call processing to analytics and integrations. Aircall and RingCentral offer an extensive set of tools for business communications but they implement them in different ways. Below is a comparison of the main functions.
Call Quality and Reliability
Aircall offers clear sound and stable operation but it requires a good and stable internet connection. In this case, the calls will be without delays and noise. In addition, almost 100% of the time, the platform works smoothly, which is important for the work of support and sales staff. Problems are rare and are more often associated with a mobile connection or weak Wi-Fi.
RingCentral offers high-quality audio, especially when used on a PC or in an office network. HD sound and extensive features make it convenient for companies with complex communications. However, many users note frequent disconnections, poor operation of the mobile application, as well as lengthy responses from support staff.
Integration and Compatibility
Aircall is focused on quick and easy integration with popular CRM and other technical support tools. It offers native connections to Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, and more than 100 other applications. APIs and Webhooks for custom solutions are also available. Ideal for small and medium-sized businesses, with CRM integration capability.
RingCentral offers a broader ecosystem. In addition to integrations with Salesforce, HubSpot, and Zoho, the platform is deeply embedded in Microsoft Teams, Slack, Google Workspace, and other enterprise tools. There are hundreds of ready-made solutions available through the RingCentral App Gallery, as well as open APIs for advanced configuration and automation. Ideal and flexible solution for large companies with an integrated IT infrastructure.
*Discover: Try to Use Google Number to Improve Your Business Communication Easily.
Aircall vs. RingCentral β Pricing Plans Explained
Aircall offers three plans that are suitable for different purposes:
- Essential β the price starts from $30 per month per user (with an annual subscription). This plan includes unlimited incoming calls, voice menu (IVR), call recording, integration with HubSpot and Zendesk.
- Professional β the price starts from $50 per month. This tariff adds advanced features, including integration with Salesforce, real-time analytics, Power Dialer, and call monitoring.
- Custom plans for the team β from 25 users. The plan supports SLA, API access, and custom features.
RingCentral, in turn, has three pricing levels:
- Core β the price starts at $20 per month per user (with an annual subscription). The tariff includes calls across the USA and Canada, video calls (up to 100 participants), basic integrations (Google, Microsoft Teams), IVR, and call transcription.
- Advanced β the price starts from $25 per month. Call recording, Internet fax, CRM integration (including Salesforce and HubSpot), and analytics are added to the tariff plan.
- Ultra β the price starts from $35 per month. The most advanced functionality, including hangouts for up to 200 participants, Analytics Pro, unlimited storage, and advanced SMS capabilities.
Aircall vs. RingCentral for Small Businesses
Aircall is the best choice for small businesses that value simplicity, support, and fast integration. It is easy to set up, does not require a complex IT infrastructure, and offers an intuitive interface. Support is focused on small businesses, and CRM integrations are enabled in a couple of clicks. The cost is higher than the initial RingCentral tariff but easier to manage and better adapted to sales and support teams.
RingCentral is suitable for those who are already ready to scale and want to get more communication channels in one solution. The service offers more all-in-one functions (calls, videos, and chat) but may be redundant for small companies. The interface and setup are more complicated, and support is less rapid for small clients.
Aircall vs. RingCentral for Enterprises
Scalability, reliability, and security are important for large companies. RingCentral wins in this segment thanks to its powerful platform: built-in call center functions, video calling, corporate chat, end-to-end analytics, and support for up to 200+ participants in video conferences. The platform offers advanced integrations with Microsoft Teams, Salesforce, Oracle, and compliance with security standards (HIPAA, GDPR, or SOC 2).
Aircall is good for corporate sales and support departments that value ease and flexible integration with CRM. It offers SLAs, advanced APIs, integrations with key CRMs (Salesforce, HubSpot, and Zendesk), queuing, analytics, and routing functions.
User Interface and Ease of Use
Aircall offers a minimalistic and intuitive interface, with the simplest control panel, which even a beginner can understand. In a couple of clicks, you can make calls, collect statistics, or analyze the work done. At the same time, the process of adapting to the application takes place in a few hours, and the mobile application is just as fast and convenient. This option is suitable for those who appreciate simplicity and fast implementation.
RingCentral offers more functionality, which means the interface will be a bit more complex and expanded. The main panel is a bit overloaded with tabs and takes time to adapt. Therefore, it may take several days to set up the system and all necessary integrations. At the same time, the mobile application is not always stable and may malfunction. This option is suitable for those who have time to set up and master all the technical features of the service.
Aircall vs. RingCentral β Customer Support and Help Resources
Aircall offers friendly and small business-oriented support:Β
- online chat, email;
- extensive knowledge base;
- startup training.
Also, the support team is available quickly and readily solves typical requests.
RingCentral provides a larger support system:Β
- a 24-hour telephone and chat;
- ticket system;
- knowledge base;
- training videos;
- an academy.
However, users often complain about slow response times, especially for basic tariffs, and difficult routing of requests.
Aircall vs. RingCentral β Mobile App Performance
Aircall offers a stable and easy-to-adapt mobile app available for iOS and Android. In the app, users can expect a simple interface, calls, notes, and access history. In addition, the application provides fast work speed and convenience on the road.
RingCentral offers a more powerful but less stable mobile application that can malfunction under heavy loads. Functionally, the application offers calls, video calls, chat, management, etc.
Security and Compliance
Aircall offers a secure solution with a focus on GDR, as well as a transparent data storage policy with servers in the EU and the USA. Therefore, the service is suitable for companies operating in Europe or focused on compliance with European privacy standards.
RingCentral meets the requirements of large and regulated organizations, as it is focused on the corporate security level: it supports GDPR, HIPAA, SOC 2, ISO/IEC 27001, and other standards. All data is encrypted, audited, and a choice of storage regions is available.
Aircall vs. RingCentral β Which One Has Better Analytics and Reporting?
Aircall offers a simple and visually understandable dashboard with various metrics: call duration, response time, missed calls, operator activity. At the same time, all necessary reports are available in real time, easily exported, and adapted for sales and support teams. Ideal for the basic efficiency of small and medium-sized businesses.
RingCentral offers more advanced functionality of analytical tools, including advanced metric settings, filters, reports on channels (calls, chat, or video), and detail by departments and users. Ideal for complex control and large teams.
Aircall vs. RingCentral β Voicemail and Call Routing Features
Aircall offers a simple and fast voicemail setup, as well as a multi-level IVR menu. All functions are easy to set up without technical knowledge. You can route calls by time, teams, and skills, which is convenient for support and sales.
RingCentral offers flexible call rules, schedules, device forwarding, voice mail with auto-decryption, and visual IVR control. Suitable for complex structures and different teams.
International Calling and Global Coverage
Aircall offers virtual numbers in over 100 countries and affordable international fares. The platform is well-suited for distributed teams, allowing them to manage calls and numbers without a physical presence in the country. Ideal for remote work.
RingCentral has even wider coverage β more than 110 countries, including local numbers, flexible tariffs for international calls, and support for large remote offices. Ideal for global companies that need centralized communications management.
Alternatively, you can consider eSIM technology, which can be an addition or alternative to VoIP services. Virtual SIM cards allow you to connect to local carriers without a physical SIM, reducing roaming costs and ensuring stable mobile connectivity.
Here are some popular eSIM services that can serve as a great addition to VoIP platforms like Aircall and RingCentral:
- eSIM Plus.
- Airalo.
- Nomad eSIM.
- Holafly.
Customer Reviews and Ratings
Aircall receives mostly positive ratings (4.2β4.5 out of 5 on G2 and Capterra). Users praise the simplicity of the interface, easy integration with CRM, and stable operation.
RingCentral is rated slightly lower (~3.9 out of 5). They note the wide functionality and stability but often criticize the technical support, difficult navigation, and opaque pricing policy.
Here is the final comparison of the key indicators of the two services:
| Metricks | Aircall | RingCentral |
|---|---|---|
| Convenience | It is highly appreciated. | It is responsive to basic functions. |
| Support | Fast but sometimes weak. | Often complaints about speed and attention. |
| Integrations | Easy and stable. | A lot but often with bugs. |
| Pricing policy | Average but perceived as expensive. | Sometimes, there are hidden payments and auto-renewals. |
Aircall vs. RingCentral β What Should You Choose?
To choose which service is more suitable, here are the pros and cons of each one:
Aircall
Pros:
- Simple interface.
- Quick setup.
- Excellent CRM integrations.
- Ideal for sales and support.
Cons:
- Limited functions for large companies.
- The cost per user is higher.
RingCentral
Pros:
- Π‘omprehensive platform (calls, video, chat).
- Powerful routing.
- Analytics.
- Security.
Cons:
- Harder to learn.
- Overloaded interface.
- Complaints about support.
So, looking for a simple solution for the sales team? Aircall β the best choice!
Do you need a universal platform for the whole company? Take a closer look at RingCentral!
Do not limit your choice and try both platforms to make the right decision, and also do not forget about eSIM technology, which will help improve the communication level of your company.
