At Appvillis, we prioritize our customers and understand the significance of every purchase you make. This Refund Policy is to clarify the circumstances under which a refund will be issued, ensuring our commitment to your satisfaction and adherence to legal standards. This Refund Policy is applicable to all transactions conducted through our Service – ESIM Plus.
Our platform operates as a marketplace facilitating the rental of virtual numbers and data plans, providing users with a means to access specific communication services through these virtual numbers. It is important to clarify that we do not directly provide communication services ourselves; rather, we serve as an intermediary connecting users with virtual number service providers.
For the purposes of this Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Appvillis UAB, Šiaulių g. 10-56, Vilnius, 01134, Lithuania.
Digital Goods refer to the items (Virtual Number, Data Plan, etc…) offered for purchase on the Service.
Application means the software program provided by the Company downloaded by You on any electronic device, named ESIM Plus: Mobile Virtual SIM.
Service refers to the Mobile Application, the Website, or both.
You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Non-Activation of Digital Goods: Customers who have purchased Digital Goods, including but not limited to Data Plans or Virtual Numbers, but have not activated them, are eligible to request a refund. Upon the completion of the activation process, the entitlement to a refund becomes null and void.
Activation Period Limitations: It is imperative to emphasize that once the Data Plan or Virtual Number has been activated, irrespective of its utilization, it will be deemed ineligible for a refund. If a customer purchases a plan but fails to activate it within 14 days of the purchase date, they may still qualify for a refund. However, if they activate it post this 14-day window and subsequently request a refund, their claim will be declined.
Non-Refundable Rentals: Users must be fully aware that once a virtual number is rented and activated through our platform, the transaction is considered final, and the rental fee is non-refundable. This policy aligns with industry standards and best practices concerning virtual number services. This clause also applies to working numbers that can receive SMS messages from another phone number but can't receive from virtual phone numbers.
Request Submission: Customers wishing to avail themselves of the refund policy must forward a formal request to [email protected] within 14 days of purchase and before activation.
Details to Include in the Request: The refund request must contain the following details:" Username within the Application;" Email address associated with the purchase;" Relevant purchase details."
Reimbursement Timeframe: Following the approval of the refund request, the refund amount will be processed. Please note that while the request may be submitted promptly, the refund's processing may take up to 14 days post-confirmation of the refund approval.