Mobile data with ESIM

FAQ

• What is an ESIM?
  An ESIM is a SIM card that is embedded in a mobile device. Its owner can easily connect to any mobile carrier. If you have a preinstalled and prepaid ESIM on your smartphone, you will no longer need a physical SIM card. All you need to do is set up your personal ESIM Plus account and choose any mobile carrier you prefer!
• How to activate ESIM on iPHONE?
  Please, watch our video tutorials that clearly explain how to set up an ESIM on your device or devices (Apple, iPad, Telecom, Samsung, Motorola, Lenovo, Huawei, or just Android) How to set up ESIM manually.

  iOS

  Data Plan Settings

  • Open the ESIM Plus app – open the “Internet” section – choose your data plan – tap “Pay”;
  • To activate the plan, you need the SM DP + Adress and the Activation Code. You will be able to copy them on the app page that will appear immediately after purchasing the plan;
  • Open your phone settings – Mobile Data – Add Data Plan – Scan Operator’s QR-code or Enter Code – Enter Details Manually;
  • After you select “Enter Details Manually”, three fields will appear, two of which are mandatory: SM DP + address and activation code.
  • Insert your data copied from the app and press “Next”; then press “Add Data Plan”;

  APN installation

  • There’s an “APN” field on the app page where you previously copied SM DP + Address and Activation Code; click on this field and copy the word “Internet”;
  • Open your phone settings – Mobile Data – Choose your data plan you created; Go back to the Settings – Cellular Data Network;
  • In the “APN” field, enter the word copied from the “APN” field in the ESIM Plus application;

  Turn on Data Roaming

  • Settings – Mobile Data – Select your created data plan – Data roaming “On” – Close.
• How to activate ESIM on Android?
  Please, watch our video tutorials that clearly explain how to set up an ESIM on your device or devices (Apple, iPad, Telecom, Samsung, Motorola, Lenovo, Huawei, or just Android) How to set up ESIM manually.

  ANDROID

  Data Plan Settings

  • Open the ESIM Plus app - open the "Internet" section - choose the data plan - press "Pay";
  • To activate the plan, you will need the SM DP + Address and the Activation Code. You will be able to copy text on the app top page that will appear immediately several minutes after purchasing the plan and check;
  • Open your phone settings – Connections – SIM-card Manage – Add cellular (mobile) plan – Scan Operator’s QR-code or Add using activation code;

  Turn on Data Roaming

  • Settings – Connections – Mobile Networks – Data roaming “On”.
• How does an ESIM work?
  An ESIM and a physical SIM card operate in similar ways. The only difference consists in the fact that an ESIM sends all your data directly to the mobile carrier via the Internet without intermediaries in the face of Internet service providers. This becomes possible thanks to the introduction of QR codes and specially designed apps, one of which is ESIM Plus. Your personal presence is not required when activating an ESIM.
  <b>How can I start using an ESIM?</b>

  • Acquire any ESIM mobile data plan on our website or in the app.
    
  • You will be able to choose whether you’d prefer to receive a personal QR code along with all the additional information via email or see it right on your screen.
    
  • Scan the QR code or enter the codes you received manually to activate the ESIM on your mobile device.
• How can I reactivate my ESIM Plus data plan?
  You can use the selected data plan for 30 days from the date of purchase. After this period, your SIM card will be reactivated automatically provided that you have enough funds on your balance. You can top up your balance automatically as part of your subscription, or manually by making one-time payments on a regular basis. If you encounter an error while attempting to top up your balance, please reach out to our tech support team at <a>support.esim@appvillis.com</a> or use our <a>in-app live help chat</a>. As you send in your request, please don’t forget to mention your ESIM Plus account ID and the essence of your problem.
• Can I delete a purchased data plan from my phone?
  Yes, any ESIM Plus user is entitled to delete an acquired data plan, but please note that you won’t be able to restore an unlimited data plan after it’s deleted. In this case, you’ll have to purchase a new data plan to gain access to the Internet. With this in mind, the ESIM Plus development team advise to resort to deleting an unlimited data plan from your smartphone in two cases only: provided you have used up your mobile data or if your data plan has expired.
• Can I use the purchased data plan on another device?
  Please note that the data plan you purchased can be used solely on the mobile device that you utilized to activate it. Hence, before activating a data plan please ensure that you’ve selected an ESIM-compatible smartphone.
• Can I use the ESIM Plus app if my phone is locked to a specific mobile carrier?
  Unfortunately, you won’t be able to activate an ESIM Plus data plan on your smartphone if it’s locked to a specific mobile carrier. In this case, the only way to gain access to our services is to ask your mobile carrier to unlock your smartphone. As soon as you get it done, you will be able to acquire any ESIM Plus data plan you choose!