Virtual Phone Number

FAQ

• How do virtual numbers work?
  Virtual phone numbers utilize VoIP (Voice over Internet Protocol) technology to manage calls and texts over the internet, bypassing the need for a physical SIM. This enables seamless use of multiple global phone numbers, as well as the ability to send and receive calls and SMS, without additional SIM cards.
• How do I get one?
  Whether you're in need of a new business phone number or exploring virtual telephone numbers, our service simplifies the setup to get you started swiftly and effortlessly.

  • Visit our website or install our mobile app.
  • Set up a personal or business account.
  • Purchase a virtual phone number and proceed to customize the settings according to your usage preferences.

  Shortly after, one of our specialists will contact you to assist with the setup and answer any questions you might have. If any issues arise, rest assured that our tech support team will help resolve them and configure your eSIM Plus profile.
• What is the purchase process?
  On the eSIM Plus website or app, select the virtual phone numbers that best fit your needs. Simply transfer the required funds into your account to activate your line.
• How to deactivate the line?
  Each number is leased on a monthly basis with automatic renewal, provided there are sufficient funds in the balance. Should you wish to deactivate, go to the Settings under the selected identifier. The line will also automatically deactivate due to insufficient funds, however reactivation within a 10-day period from the deactivation date is possible.
• Will a physical SIM card be issued?
  No, that won’t be necessary. The service is engineered to eliminate the need for a SIM card. The activation process is straightforward, requiring no extra steps. You simply need your mobile device and a prepaid number.
• Are there any additional steps?
  No further steps for activation are necessary. Once the payment is finalized, you will instantly gain full access to the purchased features of your line.
• What payment options are available?
  Payments are processed using the funds available in the eSIM Plus account’s balance. We offer a variety of payment methods to recharge, including credit cards and cryptocurrency.
• Where can the virtual number be used?
  Our services are accessible worldwide. Once your virtual number is activated, you will gain unlimited access to virtual phone calls, VoIP, and SMS services across the globe.
• Does a device need to be compatible to use the services?
  There is nothing to worry about. Our services are universally compatible, so any model will work perfectly fine, ensuring smooth usage on any device.
• How long does it work?
  Each line remains active for 30 days post-purchase. Automatic renewal takes place provided your balance has adequate funds. To maintain your balance, you can opt for automatic top-ups via a subscription service or choose to make a single payment.
• Why isn’t SMS delivered?
  While our service guarantees the successful receipt of SMS, we recognize a slight possibility that virtual data may be singled out and blocked by external services.
• Can a personal phone number be linked to an account?
  Unfortunately, that cannot be accommodated. You can only use the services acquired through our app, as the use of personal data is strictly limited for security and privacy reasons.
• Does eSIM Plus offer a free trial period?
  Absolutely! We provide a trial period allowing users to explore our services at no expense. For further details, please contact [email protected].
• What capabilities do the virtual phone numbers offer?
  Before making a purchase, carefully review the functionalities of the chosen virtual phone. These virtual numbers can be configured exclusively for SMS or used as a one-time verification tool for online services. Additionally, our service offers continuous and immediate internet access.
• What are the advantages for international travelers?
  Using a virtual phone number during international travel eliminates the need for local SIM cards and reduces roaming charges. You can make and receive calls and SMS messages, maintaining seamless connectivity no matter where you are in the world.
• How does a virtual phone number enhance business operations?
  A virtual phone number can significantly enhance your business operations by allowing you to establish a local presence in multiple regions without physical offices. It enables your business to expand its reach, providing customers with an easy and cost-effective way to contact you.
  
  Additionally, virtual phone numbers can help streamline communication and improve customer service by routing calls efficiently.
• Is there a limit on the quantity of virtual phone numbers I can have?
  With eSIM Plus, you can acquire multiple virtual phone numbers, tailored to meet various needs, whether for personal use or business operations. There is no set limit to the number of virtual phone numbers you can hold, allowing you to expand your reach and manage different aspects of your communications effectively.